Terms & Conditions

WARRANTY INFORMATION AND RETURN POLICY

Equipment Warranties

Nobelus offers limited warranties on certain equipment based on the unit’s condition and duration of possession by the buyer. For more information, see the Terms and Conditions document linked below.

Manufacturing Defects

Buyers who discover their consumable goods possess a manufacturing defect may receive a credit or replacement from Nobelus so long as the defects are reported within 60 days of the invoice date. Goods that are returned to Nobelus must be shipped with proper packaging, documentation and return authorization. Nobelus reserves the right to verify reported defects occurred in manufacturing before issuing a credit or return authorization.

Shipping Damage

Damage that occurred in shipping must be reported to Nobelus within 3 business days of receipt of the goods. Nobelus is not responsible for shipment damage on orders that do not include a written freight document denoting the damage.

Nonconforming Goods

Goods that do not match the buyer's order confirmation or are labeled incorrectly must be reported within 60 days of the invoice date. Nobelus reserves the right to validate that goods qualify as nonconforming prior to issuing a replacement or credit. If the buyer does not submit a written notice or request within the inspection period, the goods will be considered accepted by the buyer.

Unwanted Goods

Buyers may receive a credit from Nobelus for any consumable good that is returned unused and in re-sellable condition in its original packaging within 60 days of the invoice date so long as documentation and return authorization is included. Unwanted goods must be returned at the buyer's expense and will incur a 15% restocking fee. Custom-slit and non-standard sized goods are not eligible for return unless a manufacturing defect is identified.

TERMS AND CONDITIONS

Find official documentation on warranties and returns for equipment and consumables here:
Nobelus Standard 90 Day Pre-Owned Equipment Warranty
Nobelus Standard 180 Day Pre-Owned Equipment Warranty
Nobelus Standard One Year New Equipment Warranty